Shipping & Returns


SHIPPING

Once you placed your order we will process it on the day of receipt, if received between 9am and 12pm. Your dispatch confirmation, included with a track & trace code, will be sent to the email address on your online account. All orders are shipped through “Packlink.es”. They are fully insured.

We accept orders from all countries in the world unless the transport company says otherwise. So we evaluate each purchase individually.

Shipping Costs:

Please note we DO NOT ship orders on Sundays and Bank Holidays. Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay. For remaining questions please contact us by email at info@urbanshepherdsboots.com or by phone: +34 603199498 or 931793108.

RETURNS

In the unlikely event you are unhappy with your received goods we will happily issue a replacement or refund, provided the item(s) is/are returned within 8 days of receipt, unworn, complete with all original tags, and in original and resalable condition.

Once we received the returned goods we will send you a confirmation email. After you have returned your items properly, we will check your order and exchange your goods or refund you the money as soon as possible.

In the case you would like to change your goods we will contact you after receiving your package on the availability of your requested size. If your size is not available anymore, we will contact you by email via which you can choose another item or a refund. The overall expected time for an exchange can be up to 7 working days from us receiving the item.

Please note that you are responsible for the cost of returning an item to us. If you are returning an item for a refund, we will refund you the full amount MINUS our original delivery cost.

 For remaining questions please contact us by email at: info@urbanshepherdsboots.com